Refund policy
Refund & Return Policy
Last Updated: July 19, 2026
At Cafes Magazine, every piece of apparel and literature is custom-made, printed, and perfect-bound to order. Because we hold zero physical inventory and every item is individually fabricated upon purchase, we cannot accept returns, modifications, or exchanges for buyer's remorse, changing your mind, or incorrect sizing choices.
Please thoroughly consult our sizing charts and product descriptions before finalizing your transaction.
1. Damaged, Defective, or Misprinted Items
Your satisfaction is our absolute priority. If your order arrives damaged, defective, or misprinted due to a manufacturing error, we will gladly arrange a swift replacement or a full refund at no additional cost to you.
How to file a claim:
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Send an email to orders@cafesmagazine.com within 30 days of receiving your package.
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Include your Order Number in the subject line.
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Attach clear, high-resolution photographs showing the specific defect, transit damage, or misprint, alongside a photo of the garment tag or packing slip.
Once our production partners verify the defect, we will issue a replacement copy or process a refund back to your original payment method immediately.
2. Lost-in-Transit Shipments
If your package has exceeded our 2.5-week delivery window and the tracking status shows no carrier updates for more than 7 consecutive business days, please contact us at orders@cafesmagazine.com. We will investigate with the carrier and, if deemed lost, coordinate a replacement shipment immediately.
3. Chargebacks & Disputes
We pride ourselves on direct, honest communication. If you have any issues with your order, please reach out to us first. Initiating a bank chargeback before contacting support slows down processing timelines significantly.